Terms & Conditions

These terms govern access to Nexus CRM. The final commercial agreement, subscription plan, pricing, usage limits, support scope and cancellation terms accepted by each customer also apply.

Subscription and renewal

Paid plans may renew automatically after the customer authorises recurring billing with the configured payment provider. Customers remain responsible for maintaining a valid payment method.

Trial

New eligible client workspaces receive the configured free trial period. Trial access may be limited or suspended when the trial ends unless a paid subscription is active.

Acceptable use

Users must not use Nexus CRM for unlawful messaging, unauthorised access, spam, deceptive activity, malicious automation or processing data without required rights and consent.

Third-party services

WhatsApp, Meta, Google, email, payment, telephony and AI features may depend on third-party providers and their policies, approvals and availability.

Data and customisation

Client data remains associated with the client workspace. Custom fields, workflows and industry configurations can be changed by authorised Admin users. Customers should maintain appropriate backups and export procedures.